Help & FAQ for Students
Student FAQs
Q: When Does the Course Start & Finish?
A: The course starts now and never ends! You decide when you start and when you finish. New content will be posted as needed to keep the course up to date for your success.
Q: How Long Do I Have Access to the Course?
A: How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own. You can come back to it time and time again throughout your life.
Q: Who Is This Course For?
A: Anyone who feels they want more wealth, happiness, and leisure in their life. It’s for people who want to work less and live more.
Q: Which Course Should I Do First?
A: Many ask whether they should do the Macro & Stock Market course, the Money Psychology course, or this course first. Great question!
I recommend taking both this course and the Money Psychology course before the Stock Market course. It’s essential to have your mindset and income strategy right before you start investing.
Q: Can I Ask Neil a Question?
A: Unlike many financial experts, I'm down-to-earth and love talking with my students and community members. Since I didn’t grow up rich, I understand how challenging the journey can be.
You can reach me through my private community on Patreon. I’m happy to connect and answer any questions there. We also have a Discord forum (within the Patreon community) with a dedicated discussion and Q&A thread on the course.
Q: What If the Course Just Isn't for Me?
A: I would never want you to be unhappy with your investment. If you're not satisfied, contact me as soon as possible. I’ll resolve any issues quickly, and if it’s clear the course isn’t right for you, I’ll provide a full refund.
Q: Do I Need to Be a Member of the Private Community to Keep Lifetime Access?
A: Absolutely not. As soon as you purchase the course, you have lifetime access, regardless of your private community membership status.
Q: Can I Gift This Course?
A: Absolutely! Please register with your own email address initially. The recipient can then register with their own email address later.
Q: Will I Receive a Certificate of Achievement?
A: Yes! Your certificate will be unlocked upon completing the course.
Teachable FAQs
Q: What is Teachable?
A: Teachable is the platform we use to host and manage our courses. You will need to create a Teachable account to access your course materials.
Q: Can I access the courses on mobile?
A: Yes, Teachable is mobile-friendly. You can access your courses on any device with an internet connection.
Q: How do I reset my Teachable password?
A: If you need to reset your password, go to the Teachable login page and click on "Forgot Password." Follow the instructions sent to your email.
Q: What payment methods are accepted?
A: We accept major credit cards, including Visa, MasterCard, and American Express. You can also use PayPal if available.
Q: Can I get a refund?
A: Our refund policy is outlined on our website. Please refer to the specific course or membership terms for details on refunds.
Q: I haven’t received my course access email. What should I do?
A: Check your spam or junk folder first. If you still can’t find the email, contact us at enquiries@neilmccoyward.com.
Q: Can I share my course login with someone else?
A: No, course access is for individual use only. Sharing your login credentials is against our terms of service and may result in account suspension.
Q: How do I contact support?
A: You can email us at enquiries@neilmccoyward.com for any support queries.
ERROR Message at Check Out?
If you encounter an error message during checkout, here are some troubleshooting tips:
Turn Off Your VPN:
Many users have resolved checkout issues by switching off their VPN.
Use the Chrome Browser:
Chrome is often the most reliable browser for our checkout process.
Safari and Brave can sometimes cause issues due to pop-up blockers or browser settings.
Try a Different Device:
If the problem persists, try completing your purchase on another device (e.g., phone, tablet, or laptop).
Use a Different Payment Card:
Sometimes, the issue can be card-specific. Try using another card.
Update Your Browser:
Ensure that your web browser is up-to-date with the latest software version.
Check with Your Bank:
Your bank might block the transaction due to security measures (e.g., SCA verification).
If your bank requires a verification code, follow their instructions to approve the transaction.
Log in to Teachable:
If you already have an account with Teachable, make sure you are logged in before trying to purchase.
Avoid Billing/IP Mismatch:
Ensure that your billing address matches your IP location and that the credit card details are entered correctly.
Travel-Related Issues:
If you are traveling (e.g., using a U.S. bank card while in Europe), the payment may be blocked by Teachable’s security measures.
In this case, you might need to wait until you return home or contact Teachable to explain the situation.
Need Help Purchasing?
If you need assistance with purchasing a course or membership, please reach out to us anytime at:
📧 Email: enquiries@neilmccoyward.com
We are here to help with any issues you may encounter.